Returns & Exchanges
At Prym, we want you to love your home as much as we do, which is why we offer a 30-day return policy for any unused and original-packaged items. If your new decor or furniture doesn't perfectly fit your space, we are here to help you find a better match.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your box, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing